About orders/reservation sales

About build-to-order manufacturing

From the perspective of sustainability, with the concept of not making even a little extra product (reducing inventory disposal), we will start production after receiving orders from everyone and confirming the number of orders for each product.

Therefore, please understand that we have received a certain period of time after placing an order. Please refer to the product page for the delivery time of the product.

Can I place an order at any time?

Since it is a build-to-order manufacturing type, we have set the time (order period) when orders can be accepted. We will inform you about the order period on our EC site, Instagram, Facebook, etc.

Is it possible to cancel?

We cannot accept cancellations of products that have already been ordered or changes to product details (addition of products, change to other products).
Before completing your order, please make sure that there are no mistakes in the size, color, price, quantity, etc. of your order.

About shipping schedule

As this is a made-to-order product, we will contact you regarding shipping after the product is completed. Approximate delivery times are listed on the product page.
In addition, the estimated shipping date of the reserved product is only a guideline and does not guarantee the delivery date. Please note.
As soon as it is delivered to the distribution center, it will be shipped in order.
(It will be shipped as soon as it is ready, and depending on the arrival status of the product at the distribution center, it may take 3 to 5 business days from the shipping schedule.)

Delivery may be delayed if there is a rush of orders.
For pre-order items, orders may be canceled due to production cutbacks.
In addition, delivery may be delayed due to delivery conditions and traffic conditions during busy seasons for delivery companies, year-end and New Year holidays, and bad weather.

About specifying the desired delivery date and time

As this is a made-to-order product, we are unable to specify the delivery date and time.
Please contact the shipping company directly based on the inquiry number that will be sent to you after shipment.