About member registration and e-mail magazine

Is membership registration free?

You can register for free.

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Can I shop without becoming a member?

You can purchase without registering as a member.

I want to change my member registration information.

You can change it by clicking “Change registered information” on My Page .

Please tell me how to unsubscribe.

Please let us know if you wish to withdraw from here .

About the product

I don't know which size is right for me

The size (actual size) is indicated on the product page. Please measure the clothes you have that are just the right size, lay them flat, and compare them with each part of the size chart posted to determine the size.

I have a question about product details...

We will check and reply. Please contact us from here .

Can I reserve the item?

We do not accept product reservations.

I put an item in my cart, but when I went through the purchase process, I got a message that my order had been reserved/sold out.

We apologize for the inconvenience. Even if an item is in the cart, it cannot be ordered if another customer has ordered it and the item is sold out. We apologize for the inconvenience, but please complete the purchase procedure as soon as possible.

About your order

I haven't received an order confirmation email.

Your order has been completed when you see the purchase completion screen. If you have logged in and made a purchase, you can also check your order history from "Order History" on My Page .

Also, please check that the email address you entered is correct.
Depending on the email software you use, it may be recognized as spam.
Please check your spam folder.
In addition, if you have set filters such as "URL link restrictions" or "Domain authentication restrictions (refuse to receive emails other than mobile addresses)", please cancel them or set them so that you can receive "@ksplanning.net". .

Can you gift wrap?

I'm sorry. We are sorry, but we do not offer a wrapping service.

I want to check the details of my order.

Please see the contents of the order procedure reception email. In addition, if you log in and make a purchase, you can also check your order history from "Order History" on My Page .

I want to change or cancel my order.

We regret to inform you that we cannot accept any cancellations after the order has been completed. Please check the contents before placing an order.

About payment method

About the carrier

It will be delivered by "Yamato Transport" or "Sagawa Express".

About payment by credit card

Acceptable credit cards are VISA, MASTER, AMEX, and JCB affiliated cards. In addition, payment by credit card is only available in lump sum. Thank you for your understanding. In addition, since the credit card number is transmitted using "SSL", it will not be leaked to the outside.

Can I change my payment method?

It cannot be changed. Please be careful when ordering.

Are you worried about entering your credit card information?

This site uses encryption technology (SSL: Secure Sockets Layer) on all pages where customers register their personal information. SSL is a technology that encrypts the communication between the web server and the customer's browser, making it impossible to decipher even if there is an eavesdropper in the middle of the communication path. For this reason, the privacy of personal information sent by customers via the Internet is strictly protected. Please use with confidence.

About delivery method

How many days will it take?

Orders placed before 12:00 will be shipped the same day. Any orders after that will be shipped the next day.
Shipping may be delayed if the shipping address is incorrect.

For pre-order sales, the delivery time is listed on the product page, so please be sure to check it.

*It may take some time for delivery if there is a large number of orders, or if transportation is affected by bad weather. Thank you for your understanding.
*Delivery may be slightly delayed due to weather and road conditions.

*Please note that we cannot accept cancellations or changes to products.
*Delivery is limited to Japan. (Domestic delivery only)
*We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, and store-designated holidays.

Can I specify/change the delivery date and time?

It is not possible to specify or change the date and time of delivery.
Please contact the shipping company directly based on the inquiry number that will be sent to you after shipment.

I would like the separate orders to be shipped together.

We regret to inform you that we do not support this as we will complete the shipping arrangements for each order.

The product was returned due to long absence.

The storage period of the product is 7 days after the product is delivered to the nearest delivery shop.
After the storage period expires, the product will be returned to us and the order will be cancelled. Please note that we cannot resend the same order.
If you receive an absentee ballot, please contact the delivery company as soon as possible.

Is it possible to ship overseas?

Only the following overseas areas can be delivered.
USA, Canada, China, Hong Kong, Taiwan, South Korea, UK, France, Germany, Italy, Spain

Can I choose a shipping company?

Yamato Transport only.

Sagawa Express may be used for online sample sales. note that.

The product I received was defective.

I am very sorry. Please contact us from here . After confirming the contents, we will accept the return.

About returns and exchanges

Can I return the product?

Orders cannot be changed, so please be sure to check that there are no mistakes in the size, color, price, quantity, etc. of your order before completing your order.

We pay attention to quality control before shipping the product, but if the product arrives different from the ordered product, or if there is a defect such as dirt or damage, we will exchange it for a non-defective product.

Please note that we cannot accept returns for items that have had their price tags removed or cut.

Regarding returns and exchanges, we only accept incorrectly sent products or defective products. As a general rule, we do not accept cancellations, but if you have any questions or comments about the delivered product, please email customer support within 7 days after the product arrives. Please note that we do not accept requests for returns or product exchanges by e-mail after 7 days from the arrival of the product.

If you have any questions or comments about the product, please email the customer support below.

Can I exchange the product?

We do not accept exchanges for other products.


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